Comments on: Tumi Sucks

By: Curry Shelton

Curry Shelton — Wed, 21 Mar 2007 19:58:50 +0000

I think the baggage handlers at every airport go out of their way to destroy peoples’ luggage. If you are looking for indestructible luggage at all cost, then I would agree with Richard…
The old Zero Haliburton commercials showed a suitcase being dropped from a Boeing 707 without even opening on impact, and then there was the commercial with the same suitcase and a 180kg Gorilla tossing it around and jumping up and down on it. I inherited one, but I could not afford to buy one….700-1000 U.S dollars.
My old “U.S Traveler” luggage is made of micro-ballistic nylon fabric, and it was inexpensive. I bought it in 1988, and it has made many trips to Germany, and it still looks pretty good, but you will probably not find that brand in Oslo.
Good luck, Jon – love your site!

By: koranut

koranut — Wed, 21 Mar 2007 18:00:19 +0000

That’s too expensive brand ! too expensive than their quality.
PS. I rather not buy the vista right now

By: Zeno Davatz

Zeno Davatz — Mon, 12 Mar 2007 16:37:47 +0000

Buy a Rimowa. That is German quality and should last forever. I have to big suitcases of them and they are great. http://www.rimowa.de/index.php

By: Richard

Richard — Mon, 12 Mar 2007 11:07:44 +0000

I’d go for a generic Samsonite hardcase, or – even better – a Zero Halliburton 26″ aluminum hardcase: http://www.zerohalliburton.com/travel/aluminum/classic_strs/CE26.jsp

Virtually indestructible!

By: Ryan G

Ryan G — Fri, 09 Mar 2007 17:08:54 +0000

Looks like you just got unlucky. My family's been using Tumi for years and loved it. According their you're covered for everything, including wear-and-tear, for the first year. Up to the 5th year, you're covered under any defective things that snap or break. They'll cover everything. Just call then and tell them that on your first trip a strap popped and you's like to get it repaired.

By: Ducky

Ducky — Thu, 08 Mar 2007 21:44:49 +0000

I swear by my TravelPro

By: Jack

Jack — Thu, 08 Mar 2007 19:08:58 +0000

I use Tumi products including a small computer type case I carry to my office everyday. It sees very rough service and holds up very well. I have had similar experience with other Tumi products. I suspect the failure on your case is an exception and Tumi will fix it without any issue.

By: AG

AG — Thu, 08 Mar 2007 18:15:12 +0000

I have a travel pro that has logged 500k plus miles over the last 5 years. I had to have the telescoping handle replaced after year 4.5, but that was the fault of my jackass friend, not the bag.

By: Daniel Jalkut

Daniel Jalkut — Thu, 08 Mar 2007 18:14:35 +0000

Sounds like you might have just gotten unlucky, based on what people are saying about Tumi’s replacement policy. But I think you missed an opportunity – you should have named your complaint site “TumiAche.com”

By: Jurie Horneman

Jurie Horneman — Thu, 08 Mar 2007 13:49:53 +0000

Well, I had a Samsonite trolley (not the cheapest one either) that I used a couple of times a year. First one zipper broke off (the dangly bit you pull). Then the next one. I could still use it, although it was a pita to close. Now the metal hook that the zipper hangs off of has broken off, and it is time to look for a new trolley. Those hooks rarely appear to be closed, and the metal often seems flimsy. No more Samsonite for me.